Support Center

Donor FAQ

Last Updated: Aug 03, 2016 12:13PM PDT

Q: I want to donate. What are my options?  
 

A: We've made it as easy as possible to support the causes you care about, and providing options is a huge part of that! You can:

  • Donate the proceeds from a sale to a charity

  • Donate partial proceeds of a sale to charity

  • Designate the proceeds of your sale to multiple charities

  • Donate cash directly to a charity

  • Make a purchase from a Shop that supports a charity

     

Q: What kinds of goods do you accept?
 

A: We're happy to support the sale of new or gently used, quality items. If you think it has re-sale value, it probably does! Please check here for a list of restricted items.

 

Q: What personal information do you collect and what do you do with it?
 

A: We collect your name, address, phone number and email in order to verify your account, issue tax receipts and keep BeGiving a safe place to shop, share and give.

 

Q: What payment methods do you accept?
 

A: Stripe processes credit card transactions from Visa, Mastercard and American Express. Any gift cards from these companies will also be accepted.

 

Q: Are you PCI compliant?
 

A: We sure are. PCI compliance is the payment industry standard for security. Because we use Stripe, your credit card data never touches our servers and we never see any of that sensitive data.

 

Q: I don't want to donate online, can I mail a cheque?
 

A: Donating online is an effective way to reduce administrative costs for the charity you wish to support. Feel free to contact each charity directly to inquire about their preferred method of donation.

 

Q: Do you just promote charitable organizations, or can fundraisers and individuals also have a charity?
 

A: Virtually anyone can use the site to fundraise for their cause! For example....

  • You may represent a school, an athletic team, or an individual

  • Perhaps you're a community theatre group, a social support network or religious organization

  • Maybe you volunteer for a specific cause, or work to better your community

 

Q: How do I get a tax receipt for my donation?
 

A: The minimum amount required to receive a tax receipt is $20.00 so if you donate $20.00 or more to a registered charity you will either receive an auto-generated tax receipt via BeGiving.ca on behalf of the charity (via email) or the charity will be sent your information and issue you a tax receipt according to their office policy guidelines. You will only be issued a receipt if you fill out the form indicating that you would like to receive one and if the donation amount is $20 or more.

 

Q: What if the charity I want to support isn’t on BeGiving?
 

A:Contact Customer Support at support@begiving.ca, and we will reach out to them to see if they want to register.
 


Q: How do I know if a charity, non-profit or fundraiser is legitimate?
 

A: All of our Registered Charities must be just that registered. Meaning, they must provide us with a Charitable Registration Number from the Canada Revenue Agency. Non-Profit Organizations and other fundraisers must sign up with verified bank information. This means we've confirmed that a real person or people have signed up using a real bank account. Real identities add validity to fundraising.
 


Q: I know this charity or cause is a scam. What do I do?
 

A: Contact Customer Support at support@begiving.ca, and we’ll look into it immediately.

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